We will happily exchange watches purchased from our online store should you change your mind. We can also offer a refund on full-priced items should you request this. To return your watch, please contact us within 7 days of receiving your order and ensure the watch is returned within the following 7 days, unworn and in its original packaging (including clear protective seals).
If you would like to return your watch please email firstname.lastname@example.org with the following details:
- Your full name and order number
- Reason for return
- Replacement style (if applicable)
We will then liaise with you directly with instructions for completing your return. Proof of purchase is required for all returns and exchanges.
Please note, unless your watch is faulty, you will be responsible for the cost of return postage. We suggest utilising an insurance or tracking service, just in case your package goes missing on its way back to us.
We are happy to provide complimentary shipping to send a replacement style in the instance of an exchange.
Click here for information on warranty returns.